Shipping & Returns
SHIPPING INFORMATION:
FLAT RATE $10 PRIORITY 2-4 DAY SHIPPING
We ship U.S. orders using USPS priority Mail. Most packages arrive within 2-4 days of shipping. (We try to get orders out within 1 business day, but if you are in a rush or need for a specific event, feel free to let us know in the notes section at checkout to make sure your package will arrive on time, as processing can take up to 72 hours. We will do our best to get you package to you in time.) Pre order styles can not arrive any sooner than the posted in stock date.
USPS Priority: 2-4 Business Days
Flat Rate $10
USPS Express: 1-2 Business Days (Cut off time for it to ship same day is 12:00 PM MST)
Price is calculated based on weight and location.
UPS Delivery is also available for next day delivery. See options at checkout.
International Shipping:
We can ship to virtually any address in the world. (Note that there are restrictions on some products, and some products cannot be shipped to international destinations.)
International Shipping charges are a flat rate of $20
Customs and duties fees are shown at checkout.
CULT OF COQUETTE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES BUT WE CAN ASSIST WITH THE INSURANCE CLAIM PROCESS TO REPLACE LOST OR UNDELIVERD ITEMS.
If your item is not delivered please contact us so we can assist you.
Help@CultofCoquette.com
CANCELLING AN ORDER:
PRE-ORDER STYLES CAN NOT BE CANCELLED FOR A REFUND, THEY CAN ONLY BE RETURNED FOR A STORE CREDIT ONCE RECEIVED OR CANCELLED FOR A STORE CREDIT BEFORE BEING SHIPPED.
For in-stock items we can not guarantee a cancellation once the order has been processed. Please email us as soon as possible and we can check the status of the order and make changes IF POSIBLE.
If the order can not be changed it will be shipped and can either be returned for a store credit, or exchanged.
RETURNS INFORMATION:
Any products purchased can be returned for a store credit, (which never expires) or an exchange, within 14 days of delivery, unless marked "FINAL SALE".
Cult of Coquette only provides store credits.
PLEASE NOTE: We do not provide Refunds, but our store credit has no expiration date.
We have a 14-day return policy, which means you have 14 days after your item has been confirmed as delivered to request a return.
Any products purchased can be returned for store credit (that does not expire) within 14 days after delivery, unless marked "Final Sale".
At this time, WE DO NOT OFFER REFUNDS.
-No signs of wear should be shown on the sole of foot or heel.
-Original shoe box must be included and in new and undamaged condition.
-Any returns should be placed in an outer box to protect the original shoe box.
-You’ll also need the packing slip provided in your package or original order confirmation printed and put in the return box.
STARTING THE RETURNS PROCESS:
To make returning items as convenient as possible, we offer a self-serve returns portal where you can initiate and manage your return requests:
1. Visit our Returns Portal: HERE
2. Log in to your customer account using your email address (a verification code will be sent to your email)
3. Select the order containing the item(s) you wish to return
4. Follow the on-screen instructions to complete your return request
5. Once submitted, you'll receive a confirmation email with next steps
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please Note: We provide a free return label for one return, any additional returns/exchnages related to the same original order will be charged a $9.99 fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on worn items, gift cards and items marked final sale.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
CHARGEBACK FRAUD DISCLAIMER:
With the rise of chargeback fraud also known as Friendly Fraud, Cult of Coquette has contracted Legal counsel and Fraud Agents to investigate, pursue and respond to such types of fraud and claims.
If any person is found making false claims through our internal investigation OUR legal team has been instructed to pursue the matter criminally and or legally. Examples include, but are not limited to, reporting the crime to local authorities, collection placement, civil claim filing and reporting to the FBI Internet Crime Complaint Center. We take this matter seriously and will pursue these cases to the full extent of the law. Please note chargeback fees, collection and attorneys fees will be added.
Please note any person filing chargebacks to go around store policies will be subject to the above.
Please note any chargeback filed will forfeit any store credits. If your bank sides with us your store credit will not be reactivated and its lost for good.
Governing Law & Jurisdiction
By placing an order with Cult of Coquette, you agree that any disputes or claims arising out of or relating to your purchase, our products, our policies, or the use of this website shall be governed by the laws of the State of Arizona, without regard to its conflict of law provisions. You further agree that any legal action or proceeding shall be brought exclusively in a state or federal court located in Pima County, Arizona. You consent to the personal jurisdiction of such courts and waive any objection to venue or forum non conveniens.