Frequently Asked Questions


What are your shoes made of?

Our shoes are all 100% vegan and cruelty-free. We accomplish this by using man-made materials. Each style is different, but the various faux leather and suede materials are not derived from animals.

What is your typical shipping time?

For U.S. orders, shipping is fulfilled using USPS Priority Mail and usually takes 2-3 business days depending on location. We do our best to ship within 24 hours of receiving your order, but please allow up to 72 hours for processing.

For international orders, shipping time depends on the speed you choose. USPS First Class Mail International takes 7-21 days depending on location and does not include tracking. The second option is USPS Priority Mail International, which takes 6-10 days depending on location and includes tracking. You may also choose USPS Express International, which takes 3-5 business days and includes tracking. 

 

What is your returns process?

To request a return, please email CultofCoquette@gmail.com. We charge $9.99 for a pre-paid label that will be emailed to you upon payment of the invoice. We can either exchange the shoes or supply you with store credit which does not expire.

Are all of your products cruelty-free?

Yes! All of our products are cruelty-free and made using vegan materials. No animals are harmed in the making of our shoes.

Do you sell vegan shoes?

Yes, all of our shoes are vegan and we are a PETA approved vegan brand.

Do you sell vegan handbags?

Yes, we also sell 100% vegan and cruelty-free handbags.